After-sale service is a very important phenomenon, because it helps you to ensure that customers are satisfied with their purchases and in case of any difficulty installing or setting up equipment, they can contact your team at the earliest possible time for assistance. A happy customer will be loyal and will advertise your company for the great service they received thus keeps your company making sales. Across the globe, word-of-mouth referral by a satisfied customer is far more effective than any other marketing mediums.
Growth of Service Companies are directly dependent on the quality of service provided. Service quality is directly dependent on timely service, regular follow ups to make sure that high priority service quality is provided to the customer, facilitating customer to launch a complaint anywhere anytime and attending their complaint in a shortest possible time.
The Service providers who prove to be responsive to customer questions, complaints or other needs can gain a clear competitive advantage. That's why it's so important to understand how new technologies like a Service Management System can help you anticipate customer needs, tailor business processes to best serve customers, and ultimately improve the efficiency of your business