In last couple of years many tenders have been floated by PSU's to get software systems like Failure Management Systems, Service Management Systems, Inventory/Asset Management Systems, Complaint Management Systems, etc. Thus a trend for use of technology for serving customers has been seen in recent years. PSU's have started seeking no opportunity unturned in using technology for serving customers.

This has not only helped PSU's for staying competitive in the market with other Private Sector giants but has also transformed their internal work culture of becoming more technology savvy, more disciplined and organized while servicing their customers.