Enquiry and Order Management:-
  • Receive enquiries from customers
  • Sending quotations on enquiries    Read More
Product Tracking:-
  • Take all your Products to online Catalog
  • All the products need to be geographically mapped under a hierarchy like Customer. Track your Products by location, type, value range, etc.    Read More
Complaint Management:-
  • Capture requests for a complaint or a service
  • Centralized or decentralized call coordinator to track complaints and requests. Read More
Incident and Spare Management:-
  • ManageService24x7.com offers you the end-to- end incident management along with tracking, scheduling, assignment and monitoring of them.
  • Can initiate and track various service requests like Install, Add, Move or Change requests. Read More
Contracts Management:-
  • ManageService24x7.comhas a very powerful add- on feature for maintaining AMC Contracts.
  • Products mapped with contracts, validity & values. Read More
Knowledge Management:-
  • System can help you to build strong knowledge management databank, basedon frequently generated complaints &service requests.
  • Operators can search the knowledge base, including call scripts, phone numbers, external URLs and documents, Complaint reports, etc. Read More
Compliant Review and Rating:-
  • Manage Service helps you to get Customer ratings on complaint resolutions and enables yourcustomers to rate service performance.
  • Ability to integrate into interactive voice response system (IVR), email based survey, etc. Read More
Product Movement and Complaint Alerts:-
  • You can trigger alerts on Service requests and status changes to various user groups, right from the end-user to the helpdesk, engineer, service manager and customers. Read More
SMS and Email based alerts:-
  • It is critical to receive information on the issues raised by customers &the products they use.
  • Take critical evidence to Service Managers in shortest possible to resolve customer problems. Read More
Service History:-
  • A complete service history is maintained as product is moved around, status levels changed or Products are reassigned to different client or client locations.
  • All the incident-driven complaints & their actions are maintained in a history for reference & review. Read More
MIS Dashboard:-
  • ManageService24x7.com offers you a very strong MIS dashboard, through which you can have a complete overview and status of your service delivery network at any given point in time.
  • Schedule to receive email-based reports on service responsive summary through your dashboard. Read More